Return Policy

At NPS Research Chem, we are dedicated to providing high-purity research chemicals and new psychoactive substances (NPS) with the utmost attention to quality, safety, and customer satisfaction. Please review our return policy below to understand your rights and responsibilities when purchasing from our platform.

Eligibility for Returns: Due to the sensitive nature of research chemicals and NPS, returns are only accepted under specific circumstances. We accept returns if:

• You receive the wrong product.
• The product is damaged or defective upon arrival.
• The product does not match the description or specifications provided on our website.

Non-Returnable Items: For safety and compliance reasons, we cannot accept returns for:

• Opened, used, or partially used products.
• Products that have been removed from their original packaging.
• Products that are not in their original, sealed condition.
• Products purchased in error or due to a change of mind.

Return Process: If you believe you are eligible for a return, please follow these steps:

1. Contact our customer support team at support@npsresearchchem.com within 3 days of receiving your order.
2. Provide your order number, a detailed description of the issue, and clear photographs of the product and packaging.
3. Our team will review your request and, if approved, provide instructions for returning the product.

Inspection and Refunds:

• Returned items will be inspected upon receipt.
• If the return is approved, a refund or replacement will be issued within 7 business days.
• Refunds will be processed using the original payment method.

Shipping Costs:

• If the return is due to our error (wrong item, damaged, or defective product), we will cover the return shipping costs.
• For all other cases, the customer is responsible for return shipping charges.

Important Notes:

• Returns sent without prior authorization will not be accepted.
• We reserve the right to refuse returns that do not meet our policy criteria.
• Please ensure all returns are packaged securely to prevent damage during transit.

Customer Support: If you have any questions about our return policy or need assistance with a return, please contact us at support@npsresearchchem.com. Our team is here to help ensure your satisfaction and resolve any issues promptly.